Privacy
Policy

Terms and Conditions

Overview

This Privacy Policy applies to all information collected by TravellerPass and/or its related entities, affiliates, and subsidiaries (individually and collectively, "Reward Plus") under Clause 1 below. In this policy, “we” and “our” shall refer to Reward Plus.

When was the information collected from you?

• 1.1 When you register for or use any of our services on a website or mobile app owned and/or operated by us.
• 1.2 When you take part in any contest, survey, or promotion conducted by us and/or our business partners.
• 1.3 When you register as a member of a website or mobile app owned and/or operated by us, hosted by us on behalf of our business partners, or use services on such a website or mobile app.

What is the information used for?

2.1 Information that you provide to us may be used and disclosed by us and our affiliates, location, business partners, and contractors for the following purposes:

• 2.1.0 We use your location to list out nearby offers and deals, as well as location data to send you nearby deal alerts even when the app is not in use, so that you never miss out on an offer. This can be controlled in the notification settings section of the app. Additionally, Reward Plus collects location data to deliver timely push notifications when you are near participating outlets with special offers, even when the app is closed or not in use. This data is solely used for enhancing this feature and improving your in-app experience, ensuring you never miss an offer or pay full price.
• 2.1.1 To respond to your requests and queries,
• 2.1.2 To provide goods and services to you;
• 2.1.3 To verify and process your personal particulars;
• 2.1.4 To communicate with you:
• 2.1.5 To enforce contractual and legal rights and obligations;
• 2.1.6 For marketing research, user profiles, and statistical analysis;
• 2.1.7 To send you information, promotions, updates, and marketing and advertising materials in relation to our goods and services and those of third-party organizations;
• 2.1.8 To comply with the law, the requests of law enforcement and regulatory officials, or orders of court; and
• 2.1.9 For any other purposes for which we have obtained your consent, including during the registration process under our Member Terms and Conditions.

2.2 In the event that you participate in contests or other promotional programs on our website or mobile apps sponsored or organized by third parties, purchase goods and services offered by third parties, or offer goods and services to third parties on our website or mobile apps, your information may be disclosed to and used by such third parties.

Use of cookies

3.1 Reward Plus uses "cookies,” where a small data file is sent to your browser to store and track information about you when you enter our website or mobile apps. The cookie is used to track information such as the number of users and their frequency of use, profiles of users, and their preferred website or mobile apps.

3.2 Like many website and mobile app operators, Reward Plus may use an independent company (the “Third Party Market Research Company”) to measure and analyze the Internet usage across the Reward Plus website and mobile apps. Reward Plus uses the Third Party Market Research Company’s services to collect the following core information on the usage of our website and mobile apps, including:

• 3.2.1 The number of page views (or page impressions) that occur on Reward Plus website and mobile apps;
• 3.2.2 The number of unique visitors to Reward Plus website or mobile apps;
• 3.2.3 How long these unique visitors (on average) spend on Reward Plus website or mobile apps when they do visit; and
• 3.2.4 Common entry and exit points into the Reward Plus website and mobile apps.

3.3 This information is collated by the Third-Party Market Research Company and provided to Reward Plus to assist in analyzing the usage of Reward Plus websites and mobile apps. Such data is also accessible by media organizations and research companies for the purpose of conducting industry comparisons with other Internet portals.

3.4 pages on the Reward Plus website or mobile app may be coded with software that enables the Third-Party Market Research Company and Reward Plus to track visitors for analysis.

By clicking on the “I Accept”, “Submit”, “Login” or similar button or checking the “I Accept” or similar box at the end of the account registration process or when logging in to your account, you hereby agree to be bound by these Member Terms and Conditions (“Member Conditions”) as well as the Website/Mobile app Terms and Conditions (“Website/Mobile app Conditions"), which are hereby incorporated by reference into these Member Conditions, including without limitation, the representations set out in Clause 1.1 of the Website/Mobile app Conditions. In the event of any conflict, inconsistency, or ambiguity between these Member Conditions and the Website/Mobile app Conditions, these Member Conditions shall govern and take precedence over the Website/Mobile app Conditions:

1. Definitions

1.1 All defined terms on the website or mobile app conditions apply to these member conditions unless specifically defined in these member conditions.

2. Account Information

2.1 You agree that your account is for your sole, personal use (or that of the entity on whose behalf you are entering into these Member Conditions). You hereby agree not to:

• 2.1.1 Share with or permit others to use your account (defined in Clause 2.3); or
• 2.1.2 Assign or otherwise transfer your account to any other person or entity. You acknowledge and agree that any unauthorized sharing or disclosure of your account information will cause wrongful loss to Reward Plus.

2.2 You shall provide Reward Plus with accurate, complete, and up-to-date account information and further ensure that the information is kept updated and remains current, accurate, and complete. Failure to do so shall constitute a breach of these Member Conditions, which may result in the restriction, suspension, or immediate termination of your account.

2.3 As part of the registration process for the account, customers add their name, mobile number, email, and membership number issued to them by the bank.

• 2.3.1 Select or use the username of another person with the intent to impersonate that person;
• 2.3.2 Use a name subject to the rights of any other person without authorization; or
• 2.3.3 Use a name that Reward Plus, in its sole discretion, deems inappropriate or offensive.

2.4 You shall promptly notify Reward Plus of any known or suspected unauthorized use(s) of your account or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your membership number. You shall be solely responsible for safeguarding and maintaining the confidentiality of your account information.

2.5 You shall be bound by and responsible for, and Reward Plus shall be entitled to rely on, all communications transmitted using your account information, and all such communications shall be deemed to be communications made and issued by you.

2.6 You shall be responsible for all user content, messages, and all online activity transmitted or conducted using your account.

2.7 Reward Plus shall have no responsibility or liability for any loss, damage, cost, expenses, or liabilities arising because of or in connection with the wrongful or fraudulent use of your account information.

2.8 You agree that Reward Plus reserves the right to change or re-assign membership numbers at its sole discretion by giving you notice. Reward Plus shall not be liable for any loss, damage, cost, or expense incurred by you because of such a change or re-assignment.

2.9 Unless prior written notice of no less than thirty (30) days (or such other period specified by Reward Plus) is given to Reward Plus, you agree that Reward Plus may automatically renew your membership or subscription account upon expiration.

3. Use of Account Information

3.1 In addition to and without limiting the terms of our Privacy Policy, by providing the information requested for your account, you hereby consent to Reward Plus use and disclosure of all such information and information relating to your use of the site, mobile app, or services for the following purposes:

• 3.1.1 To respond to your requests and queries;
• 3.1.2 To provide the services to you;
• 3.1.3 To verify and process your personal particulars and payments;
• 3.1.4 To communicate with you:
• 3.1.5 To enforce these Member Conditions, the website and mobile app conditions, and our legal rights and remedies;
• 3.1.6 For marketing research, user profiles, and statistical analysis;
• 3.1.7 To send you information, promotions, updates, and marketing and advertising materials in relation to our goods and services and those of third-party organizations;
• 3.1.8 Complying with law, the requests of law enforcement and regulatory officials, or orders of court; and
• 3.1.9 For any other purpose, including the disclosure of such information to third parties for commercial/business reasons, provided that Reward Plus shall not disclose credit card account information except for the purposes set out in Clauses 3.1.2 and 3.1.3 above.

4. Suspension and Termination of Accounts

4.1 You agree that Reward Plus has the right, in its sole and absolute discretion and without notice, to:

• 4.1.1 Restrict, suspend, or terminate your access to all or any part of the Services; and/or
• 4.1.2 Terminate, deactivate, or suspend your account; delete your account and all related information and files in your account without assigning any reason.

4.2 Without prejudice to the generality of the above, Reward Plus reserves the right to deactivate your account if it has been inactive for a period of six (6) months or more, if you are in breach of any of our terms and conditions (including these Member Conditions and the Website/Mobile App Conditions), or if Reward Plus believes you have been using the account for unlawful and/or undesirable activities.

4.3 You may terminate your account if you notify us in writing (including via email at [email protected]) of your desire to do so. Notwithstanding any such termination, you shall remain responsible and liable for any fees or charges that may have been incurred by you and/or any other party(ies) using the account.

4.4 In the event that your account is terminated or suspended for whatever reason, your right to use the site, mobile app, and services shall immediately cease. Reward Plus shall not be liable to you or any third party for any termination or suspension of your account or any inability to access the site, mobile app, and/or use the services.

5. Accountholder Obligations

5.1 To use Reward Plus, the site, mobile app, and/or the services, you must:

• 5.1.1 Comply at all times with these Member Conditions and the Website/Mobile App Conditions; and
• 5.1.2 Promptly notify Reward Plus if you are aware of any unauthorized use of the account or any other breach of security.

6. Disclaimer and Exclusion of Liability

6.1 The site/mobile app, the services, the information on the site/mobile app, and the use of all related facilities are provided on an "as is, as available" basis without any warranties, express or implied.

6.2 To the fullest extent permitted by applicable law, we disclaim all representations and warranties relating to the site or mobile app and its contents, including, in relation to any inaccuracies or omissions in the site or mobile app, warranties of merchantability, quality, and fitness for a particular purpose, accuracy, availability, non-infringement, or implied warranties from the course of dealing or usage of trade.

6.3 We do not warrant that the site or mobile app will always be accessible, uninterrupted, timely, secure, error-free, or free from computer viruses or other invasive or damaging code, or that the site or mobile app will not be affected by any acts of God or other force majeure events, including the inability to obtain or shortage of necessary materials, equipment, facilities, power, or telecommunications, a lack of telecommunications equipment or facilities, or a failure of information technology or telecommunications equipment or facilities.

6.4 While we may use reasonable efforts to include accurate and up-to-date information on the site or mobile app, we make no warranties or representations as to its accuracy, timeliness, or completeness.

6.5 WE SHALL NOT BE LIABLE FOR ANY ACTS OR OMISSIONS OF ANY THIRD PARTIES HOWSOEVER CAUSED, AND FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, HOWEVER, CAUSED, RESULTING FROM OR IN CONNECTION WITH THE SITE/MOBILE APP AND THE SERVICES OFFERED IN THE SITE/MOBILE APP, YOUR ACCESS TO, USE OF, OR INABILITY TO USE THE SITE/MOBILE APP OR THE SERVICES OFFERED IN THE SITE/MOBILE APP, RELIANCE ON OR DOWNLOADING FROM THE SITE/MOBILE APP AND/OR SERVICES, OR ANY DELAYS, INACCURACIES IN THE INFORMATION OR IN ITS TRANSMISSION INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF BUSINESS OR PROFITS, USE, DATA OR OTHER INTANGIBLE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

6.6 We shall not be liable to you for any indirect, special, incidental, or consequential losses or damages of any kind (including but not limited to loss of revenue, profits, business, contracts, or anticipated savings), whether arising from tort (including negligence), breach of contract, or otherwise, even if foreseeable or if we have been advised of the possibility of such damages, suffered or incurred by you arising out of or in connection with or due to any act or omission by us.

6.7 Without prejudice to the foregoing, no action may be brought by you against us under these Member Conditions or related to the site, mobile app, and/or the Services more than one year after the cause of action arose.

7. Indemnity

7.1 You agree to indemnify and hold us, and our subsidiaries, affiliates, officers, agents, co-branders, or other partners, and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your use of the site/mobile app and/or the Services, your connection to the site/mobile app, your violation of these Member Conditions, or your violation of any rights of another party.

8. General

8.1 Your access to the site or mobile app, as well as these Member Conditions, are governed by and construed in accordance with the laws of the Emirates of Dubai and the Federal laws of the United Arab Emirates.

8.2 You hereby consent to the exclusive jurisdiction and venue of courts in Dubai, United Arab Emirates, in all disputes arising out of or relating to the use of the site or mobile app.

8.3 Reward Plus’ failure to exercise or enforce any right or provision of these Member Conditions shall not constitute a waiver of such right or provision.

8.4 If any provision of these Member Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of these Member Conditions remain in full force and effect.