Overview

This Privacy Policy (“Policy”) explains in general terms how TravellerPass LLC and its subsidiaries, related bodies corporate and franchisees, protects the privacy of your personal information. We are firmly committed to protecting the privacy and confidentiality of personal information and maintain various physical, electronic and procedural safeguards to protect personal information in our care. By providing personal information to us (or allowing another person to do so on your behalf), you agree that this Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in this Policy. If you do not agree with any part of this Policy, you must not provide your personal information to us and this may affect the services we can provide to you. In this Policy, where we say “disclose”, this includes to transfer, share, send, or otherwise make available or accessible your personal information to another person or entity.

 

What is Personal Information?

Personal information is information which relates to a living individual who can be identified from that information, or from that information and other information in a person’s possession, including any expression of opinion, whether true or not, and whether recorded in a material form or not, about an identified or reasonably identified individual and any indication of intention in respect of an individual.

 

How Do We Collect Peronal Information?

Where practical, we will collect personal information directly from you. Generally, this collection will occur when you deal with us either in person, by telephone, letter, facsimile, email or when you visit our website/app. We may collect personal information about you when you purchase or make inquiry about travel arrangements or other products and services, when you enter competitions, when you register for promotions, when you subscribe to receive marketing from us (e.g. e-newsletters) or when you request brochures or other information from us. We may also collect your personal information when you complete surveys or provide us with feedback. In some circumstances, it may be necessary for us to collect personal information about you from a third party.
This includes where a person makes a travel booking on your behalf which includes travel arrangements to be used by you (e.g. a family or group booking). Where this occurs, we will assume you have consented to your personal information being collected by us and to us handling it in accordance with this Policy. You should let us know immediately if you become aware that your personal information has been provided to us by another person without your consent.

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What Personal Information Do We Collect?

Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to arrange travel-related services and products on your behalf. When you make contact with us for other purposes, we may also collect personal information about you in relation to those purposes. For example, we may collect your personal information so we can contact you about a competition you have entered (e.g. if you win) or to respond to an inquiry or feedback form you have sent to us. We also collect information that is required for use in the business activities of TravellerPass LLC and our related entities, including for example, financial details necessary in order to process various transactions, and any other relevant personal information you may elect to provide to us. In some circumstances, we may collect personal information from you which is regarded as sensitive information. Sensitive information includes types of personal information such as location, your racial or ethnic origin, religious beliefs or affiliations, criminal record and health information. We will only collect sensitive information about you with your consent and where reasonably necessary for, or directly related to, one or more of our functions or activities (e.g. to make travel arrangements on your behalf). Where you provide sensitive information to us, you consent to us using that sensitive information for the purpose for which it was collected. For example, if you provide health information to us in connection with a travel insurance application you would like to make, you consent to us using and disclosing that health information in connection with arranging that travel insurance on your behalf. 

Some additional information is below:

• We use your location to list out nearby offers and deals as well as location data to send you nearby deal alerts even when the app is not in use, so that you never miss out on an offer. This can be controlled in the notification settings section of the app.

• All credit/debit cards details will NOT be stored, sold, shared, rented or leased to any third parties

• All personally identifiable information is used in relation to rendering our services and will NOT be sold, shared, rented or leased to any third parties

• http://www.travellerpass.com/ will not pass any debit/credit card details to third parties

• http://www.travellerpass.com/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (http://www.travellerpass.com/) cannot guarantee the security of any information that is disclosed online

• For data deletion, click on the option in the main menu of the app or make a request to concierge@travellerpass.com

 

Online Store Terms & Conditions

By agreeing to this agreement and using our services, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

TravellerPass LLC will send you email campaigns to keep you aware of the latest offers.  

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

• TravellerPass LLC maintains the http://www.travellerpass.com Website ("Site")

• We will not trade with or provide any services to OFAC and sanctioned countries

• Customers using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website

• Cardholder must retain a copy of transaction records and Merchant policies and rules

• The user is responsible for maintaining the confidentiality of his account

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Memberships on Apple Devices

Payments and Renewal:

- Payment will be charged to iTunes Account at confirmation of purchase.
- Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period.
- Account will be charged for renewal within 24-hours prior to the end of the current period.
- You can manage or turn off auto-renew in your Account settings at any time after purchase
- No cancellation of the current subscription is allowed during the active period.
 
In the event of any failure of the Licensed Application to conform to any applicable warranty, the User may notify Apple, and Apple will refund the purchase price for the Licensed Application to that User; and that, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Licensed Application, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any of the mentioned warranty or terms mentioned in the agreement.
TravellerPass LLC and the User agrees to acknowledge that the agreement is concluded between TravellerPass and the User only, and not with Apple.
 

Memberships on Android
Visa, Mastercard, and other major card processing companies with both credit and debit cards may be used for payments on the app in AED, OMR or US Dollars as specified during the purchase of memberships. Subscription options for monthly and yearly memberships are offered. In case of a refund request by the user, the request will be reviewed and the amount in full or for the remaining months of the membership will be refunded to the original mode of payment based on TravellerPass LLC's decision on a case-by-case basis.


Booking related for app and web
 

• Collection of Personal Information: When booking activities across multiple cities and segments, you may be required to provide personal information such as your name, email address, phone number, and payment information. The activity provider may also collect information about your preferences, interests, and location.

• Use of Personal Information: The personal information collected may be used to process your booking, communicate with you about the activity, and provide you with personalized recommendations and offers. The information may also be used for marketing and research purposes.

• Sharing of Personal Information: The activity provider may share your personal information with third-party service providers such as payment processors, booking platforms, and marketing agencies. The provider may also share your information with its affiliates or partners for marketing purposes.

• Security of Personal Information: The activity provider should have measures in place to protect your personal information from unauthorized access, use, or disclosure. The provider should also have a policy for data retention and disposal.

• User Rights: You may have the right to access, correct, or delete your personal information. You may also have the right to object to the use of your personal information for certain purposes. The activity provider should provide you with a way to exercise your user rights.

• Compliance with Laws: The activity provider should comply with applicable UAE laws and regulations related to the collection, use, and sharing of personal information.
   

When We Act As Agent

When we book products and services for you, we usually do so as agent for or on behalf of travel service providers. This means that we usually collect personal information about you both for our internal purposes (e.g. to process your booking), and on behalf of the parties for whom we act as agent, for their internal purposes (e.g. to provide the booked services). Accordingly, the consent you provide under this Policy to the collection and use of personal information by us applies equally to the parties whose products and services we sell. For example, if you purchase a flight from us, then under this Policy you will have consented to your personal information being provided to the airline to enable your flight to be booked. We act as agent for or on behalf of many thousands of travel service providers, so it is not possible for us to set out in this Policy all of the travel service providers for whom we act nor exactly how each of these travel service providers will use your personal information. If you wish to contact us for further information, please refer to the “Feedback / Complaints / Contact” section below.

How Do We Use Personal Information?

Where you contact us in relation to a travel booking or query, the primary purpose for which we collect your personal information is generally to provide you with travel advice and/or to assist you with booking travel and/or travel-related products and services. However, the purpose of collection may differ depending on the particular circumstances as disclosed in this Policy.

 

By providing us, or otherwise allowing us to collect, your personal information, you consent to us using and disclosing your personal information for the purposes for which it was collected, and for related or ancillary purposes, such as any one or more of the following purposes:

• identification of fraud or error;

• regulatory reporting and compliance;

• developing, improving, and marketing our products and services and those of our related entities;

• servicing our relationship with you by, among other things, providing updates on promotions and services we think may interest you;

• involving you in market research, gauging customer satisfaction, and seeking feedback regarding our relationship with you;

• to facilitate your participation in loyalty programs;

• to analyze trends in sales and travel destinations;

• for marketing activities including but not limited to mail-outs, emails, e-newsletters, SMS notifications, and telephone calls;

• internal accounting and administration; and

• other purposes as permitted or required by law (e.g. to prevent a threat to life, health, or safety).

 

We will only send e-newsletters or other promotional materials to you when signing into the app, the opt-out option is provided in the emails we sent if this does not interest you. You can subscribe to receive e-newsletters and other promotional materials by following the relevant links on our website. We are only allowed to store your personal information for as long as necessary having regard to the purpose for which it was collected or a related or ancillary purpose. We may, therefore, delete your personal information after a reasonable period of time and, if you have not used our services for some time, you may have to re-enter or re-supply your personal information to us.

Is Personal Information Disclosed To Third Parties?
 

Yes, you also consent to the personal information about you that we collect or receive being processed, transferred, and/or disclosed by us in the following circumstances:

• in each of the circumstances set out in the previous section “How do we use personal information?”;

• as permitted or required by law;

• to various regulatory bodies and law enforcement officials and agencies, including to protect against fraud and for related security purposes;
• to third-party suppliers of IT-based solutions that assist us in providing products and services to you;

• to our related entities and brands (including companies based overseas);

• to travel service providers such as travel wholesalers, tour operators, airlines, hotels, car rental companies, and other service providers for the purpose for

• which the information was collected or for a related purpose (for example to facilitate and process your travel arrangements);
• to comply with our legal obligations and any applicable customs/immigration requirements relating to your travel;

• to comply with a request from a qualified government department if we are satisfied that they have the authority to make such a request;

• where we suspect that unlawful activity has been or may be engaged in and the personal information is a necessary part of our investigation or reporting of the matter;

• to third parties who may involve you in market research for the purpose of servicing our relationship with you and improving the services we provide; and

• to third parties for the purpose of analyzing trends in sales and travel destinations.

 

The third parties to whom we disclose your personal information may also be taken to have collected your personal information in their own right, for their internal use. For more information in relation to the collection by travel service providers, see the heading above titled “When we act as agent”. Where we engage travel service providers to perform services for us, those travel service providers may be required to handle your personal information. Where we disclose your personal information to such travel service providers, you agree that we will not be required to ensure their compliance with applicable privacy laws or otherwise be liable or accountable for how they handle your personal information. Other than the above, we will not disclose your personal information without your consent unless we reasonably believe that disclosure is necessary to lessen or prevent a threat to life, health, or safety or for a certain action to be undertaken by an enforcement body (e.g. prevention, detection, investigation, prosecution or punishment of criminal offenses), disclosure is authorised or required by law or disclosure is otherwise permitted by applicable privacy laws. We may also disclose your personal information to our overseas related entities and to travel service providers and other third parties who perform services for us overseas. Generally, we will only disclose your personal information to these overseas recipients in connection with the facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. We deal with many different service providers all over the world, so it is not possible for us to set out in this Policy all of the different countries to which we may send your personal information. However, if you have any specific questions about where or to whom your personal information will be sent, please refer to the “Feedback / Complaints / Contact” section below. OPT-OUT Should you no longer wish to receive e-newsletters or other promotional material, participate in market research or receive other types of communication from us, please refer to the “Contact/Feedback” section below.

Tracking Technologies/Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We may link the information we store in cookies to any personal information you submit while on our website. Cookies save data about individual visitors to the website, such as the visitor's name, password, username, screen preferences, the pages of a site viewed by the visitor, and the advertisements viewed or clicked by the visitor. At TravellerPass LLC we use cookies to identify a visitor’s browser, to anonymously track visits or to enhance the experience of the website. We use both session ID cookies and persistent cookies.

 

A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. When the visitor revisits the website, we may recognize the visitor by the cookie and customise the visitor's experience accordingly. You can remove persistent cookies by following the directions provided in your Internet browser’s “help” file. If you reject cookies, you may still have access to our website, but your ability to use some areas of our website, such as contests or surveys, will be limited. Google Analytics When you visit certain sections of the website, Google Analytics, a website analytics service provided by Google, Inc (“Google”), will place cookies on your computer’s browser. The information generated by the cookies about your use of the website is transmitted to Google. This information is then used for the purpose of compiling statistical reports to enable us to measure and analyse the number of visits to the site and its pages, the average time spent on the site and the pages viewed. We will not (and will not allow any third party to) use Google Analytics to track or to collect any personal data of visitors to our website. We will not associate any data gathered via the use of cookies with any personal data from any source as part of our use of Google Analytics.

 

For further information about Google Analytics please visit www.google.com/analytics and for details of Google Analytics Privacy Policy, please visit http://www.google.com/intl/en)ALL/privacypolicy.html. You may choose to opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on which you may access at https://tools.google.com/dlpage/gaoptout/. Web Beacons / Gifs We employ a software technology called clear gifs (a.k.a. Web Beacons), that help us better manage content on our website by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customer’s personally identifiable information. 3rd Party Tracking The use of cookies by our partners, affiliates, tracking utility company or service providers is not covered by our Privacy Policy. We do not have access to or control over these cookies. Our Third-Party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our website. We do not tie the information gathered to our customers or users’ personally identifiable information. Behavioural Targeting / Re-Targeting We partner with Third Party ad networks to either display advertising on Our Site or to manage Our advertising on other sites. Our ad network partners use cookies, Web beacons, and other technologies to collect non-personally identifiable information about your activities on this and other websites to provide you with targeted advertising based on your interests. If you wish to not have this information used for the purpose of serving your targeted ads, you may opt out by clicking Here and Here. Please note this does not opt you out of being served to advertise. You will continue to receive generic ads or targeted ads where third parties do not honour opt-out capabilities.

Linked Sites

Our website may contain links to third-party sites over which we have no control. We are not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy policies of any linked sites you visit as their privacy policy and practices may differ from ours. 

Changes To Our Policy

From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy at any time and for any reason. If we make a change to the Policy, the revised version will be posted on our website.

Contact/Feedback

You can reach us at concierge@travellerpass.com or by clicking need help in the TravellerPass app main menu.

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